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Norman Commons Apartments

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 14 Google reviews · How we rank ›

4.8(14) 67 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Norman Commons Apartments
Service
Affordable & Subsidized Apartments
Reviews
14

What Residents Report

Most residents praise the calm, welcoming atmosphere and especially Ashley Moore and other staff for their hands-on help through the move-in process. Units are spacious and well-maintained. One recent applicant faced a significant problem: deposit retained after application denial with unclear communication on refund timing, which they had to follow up on repeatedly.

Praised for
  • staff go the extra mile
  • calm, welcoming community
  • clean, modern units
  • strong support resources
Watch-outs
  • deposit not returned after denial
  • poor communication on refunds
responsive-staffclean-well-maintainedwell-maintained-unitshelpful-caseworkers
Best for: Families seeking affordable, well-maintained housing with strong community support and youth services.
Think twice if: Ask upfront about deposit refund timelines if your application is denied.

What Works Here

  • named staff (Ashley Moore) known for active support
  • free Learning Center and after-school care
  • calm neighborhood safe for children
  • spacious, modern, clean units

Before You Apply: What To Expect

  • Ashley Moore named repeatedly for exceptional move-in assistance
  • Free Learning Center with after-school and summer programming
  • On-site support services and financial stability coaching offered
  • Community food pantry available
  • Wheelchair accessible entrance and parking
  • Basketball court and playground on-site
  • Spacious units described as modern and well-maintained

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Staff provide active hands-on support through the move-in; one applicant reported deposit retained after denial with unclear communication on return.

How This Community Compares Nearby

  • Rated 4.8 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 24% of the businesses in this directory.

What Residents Mention Most

calm atmospherekind staff

How We Rate These Programs & Communities

Ranking Method
Star rating 46
Review volume 51
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
13
4
0
3
0
2
1
1
0

Leasing & Application Office

Address
5712 Jackie Robinson St, Austin, TX 78721
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courthas_business_center

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
1, 2, 3 & 4 bedroom apartmentsbasketball courtplaygroundcommunity food pantryFREE Learning Center with after-school and summer programmingfree after-school caresummer campson-site support services

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Enquire about Norman Commons Apartments

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Norman Commons Apartments. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Is Norman Commons accessible for people with disabilities?
Yes. The community has wheelchair-accessible entrance and designated accessible parking, and their website lists it as Handicap Friendly.
Do they offer programs for kids?
Yes. Free Learning Center with after-school care and summer camps available on-site.
What happens to my deposit if I'm denied?
One recent applicant reported their deposit was not returned after denial and had to follow up repeatedly on refund status. Ask about refund timeline before applying.

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Many residents praise the renovated apartments, new appliances, and friendly staff like Luis and Norma who respond quickly to requests. Others report serious problems: water damage and mold painted over instead of fixed, hallways filthy, stray dogs loose, and management hard to reach when complaints are made. The split reflects two different experiences. Some tenants feel the complex is beautiful and safe with helpful staff. Others describe unresolved water leaks, mold in multiple units, poor cleaning of common spaces, and building systems (air flow, elevator) left broken for months without remedy.

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Los Portales earns praise for warm staff (especially manager Tiyan), quick maintenance, and a community feel with activities for kids. But significant complaints center on a persistent roach problem residents say pest control has failed to fix, an office that's frequently closed, and unclear communication about policy changes posted only on doors.

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Long-term residents praise the maintenance team's speed and the leasing office staff's attentiveness, noting affordable rents and spacious units with good amenities nearby. Several report renewing leases multiple times and feeling genuinely at home. However, newer residents describe significant gaps between showroom and actual unit condition, ongoing cleanliness problems in common areas, a nonfunctional security gate, and uneven responsiveness after move-in. Management turnover compounds the friction, though some recent reviews suggest improving consistency. For those prioritizing low cost and quick maintenance fixes, the complex delivers. Those seeking a clean, secure community may find the current state frustrating despite management's stated efforts toward change.

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Last updated 2026-08-21