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Los Portales de Lena Guerrero Apartments

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 29 Google reviews · How we rank ›

3.7(29) 57 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Los Portales de Lena Guerrero Apartments
Service
Affordable & Subsidized Apartments
Reviews
29

What Residents Report

Los Portales earns praise for warm staff (especially manager Tiyan), quick maintenance, and a community feel with activities for kids. But significant complaints center on a persistent roach problem residents say pest control has failed to fix, an office that's frequently closed, and unclear communication about policy changes posted only on doors.

Praised for
  • responsive manager Tiyan
  • friendly staff and community
  • quick maintenance
  • nice grounds and natural light
  • family activities and events
Watch-outs
  • severe roach infestation
  • pest control unreliable
  • office often closed and unresponsive
  • property manager Monica absent
  • poor communication on rule changes
responsive-staffmaintenance-issuespoor-communicationhelpful-caseworkersunresponsive-management
Best for: Families seeking affordable housing with community activities and responsive maintenance staff.
Think twice if: Pest control is a serious ongoing issue; office access and responsiveness have been problematic for some residents.

What Works Here

  • manager Tiyan consistently praised for patience and attention
  • quick maintenance response
  • family-friendly community events and activities
  • wheelchair-accessible entry and parking

Before You Apply: What To Expect

  • Manager Tiyan named repeatedly for responsiveness and professionalism
  • Property manager Monica noted as absent in leasing office
  • Roach infestation repeatedly reported across multiple reviews spanning years
  • Pest control listed multiple times but residents report only one spray
  • On-site school volunteer runs activities for children
  • Money order acceptance issue: office staff ripped a rent payment and charged resident for replacement

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Excellent staff responsiveness from manager Tiyan, but serious roach infestations and inconsistent pest control undermine the living experience.

How This Community Compares Nearby

  • Rated 3.7 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

What Residents Mention Most

lease optionsfriendly tenantsfriendly staffinfestationpest controlenjoyable stayproperty managerthe officepaperemails

How We Rate These Programs & Communities

Ranking Method
Star rating 17
Review volume 64
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
16
4
3
3
3
2
0
1
7

Leasing & Application Office

Address
5225 Jain Ln, Austin, TX 78721
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_swimming_pool

Last verified 2026-07-22

Office & Application Hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

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Common Questions About Applying Here

Is there a playground for kids?
Yes, an on-site playground is available. The community also hosts activities and holiday events for children.
Is the office always open?
Several residents report the office has been closed or unstaffed during stated hours, making it hard to reach management with questions or concerns.
How is maintenance response time?
Residents who have dealt with maintenance report quick response and good service.

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Last updated 2026-07-21