Strong ratings pull mixed reviews on safety and respect. Some tenants praise the space and hospitality; others report serious security issues, staff rudeness, and management indifference to break-ins and harassment. Affordability gap and guest restrictions create ongoing tension.
Based on limited recent reviews, so treat this as low-confidence.
Last verified 2026-08-21
As listed on Google.
Kelly Village has a polarized reputation. Newer residents praise updated apartments and friendly office staff, but a sustained pattern of pest infestation complaints, staff rudeness, and unresolved deposit issues dominates recent reviews. Management responsiveness remains a concern.
Ms. Lynn Marie, Alma, and Felina are repeatedly named for going beyond standard leasing help, conducting detailed tours, and walking applicants through paperwork quickly. Residents praise the property as quiet, clean, and secure with on-site staff who remember faces and treat tenants with respect. One negative review alleges discriminatory behavior and false eviction claims during application denial, suggesting applicants of color received preferential treatment. This lone complaint stands against 87% five-star ratings but surfaces a fairness concern worth noting for prospective residents and applicants from all backgrounds.
Most residents report frustration with management instability and pest problems that persist despite complaints. Staff like Alberto, Susan, and Carl are praised individually, but these efforts are overshadowed by arbitrary rent hikes, unexplained policy shifts, inconsistent office access, and roach infestations that management ignores or minimally addresses.
Last updated 2026-08-21
