Staff often go out of their way to welcome new residents and answer questions during tours. But parking problems, thin walls, and repeated struggles to reach management leave many residents frustrated, especially those ineligible for the deaf services and programs that define the community.
Based on limited recent reviews, so treat this as low-confidence.
Last verified 2026-08-21
As listed on Google.
As published by the business on its own website; not independently verified.
Staff like Susana and Lisa earn consistent praise for fast approvals and helpfulness, and long-term tenants value the community and location near schools. However, water damage leading to mold, roaches, and ignored maintenance requests plague multiple units, with security concerns and a pattern of unresolved issues across years.
Staff member TK earns consistent praise for walking residents through leasing and supporting tenants through housing transitions. Behind that bright spot, reviewers report critical maintenance failures: AC out for weeks in summer heat, broken elevators lasting months, and pool left green and unopened. Safety concerns and property upkeep gaps shape the divide between those who got lucky with responsive help and those stuck with unresolved problems. Prices are reasonable for the market, and the location near Mockingbird DART and the Medical District appeals to families. The property offers in-unit laundry, wheelchair access, and fitness amenities, but reviewers say promises don't match daily reality when it comes to keeping systems working and residents comfortable.
Residents investing in scholarships or working with the company on development report reliable communication and professional execution. However, residents living at managed properties describe a contrasting experience: unresponsive corporate offices, staff turnover that forces repeated explanations of problems, faulty payment systems that generate false late fees, and complaints that go unresolved despite multiple attempts to escalate. The scholarship program itself draws consistent five-star praise, highlighting easy applications and meaningful support for students and families. Property management issues cluster around poor responsiveness after recent ownership transitions, billing inaccuracies, and alleged retaliation against residents who report problems like excessive noise.
Last updated 2026-08-21
