Reviewers consistently praise Dee and Priscilla for smooth, patient move-ins and friendly interactions. The community feels quiet and well-maintained on first impression. However, serious maintenance failures emerge after tenancy: mold, water damage, electrical hazards in walls, and roach problems go unaddressed for months despite multiple work orders, with staff dismissing health concerns and requiring reapplication to change units.
The gap between move-in experience and ongoing property care is stark. Prospective tenants report needing pre-move inspection to catch existing problems. Long-term residents describe deteriorating conditions and management indifference, while amenities like the gym sit broken. Staff responsiveness at intake does not extend to maintenance requests.
Last verified 2026-07-21
As listed on Google.
Credentials claimed:Equal housing opportunity
As published by the business on its own website; not independently verified.
Most reviewers credit Neighborhood Housing Services with helping them achieve homeownership through accessible financing and counseling. However, recent complaints center on poor follow-up after classes, unresponsive staff (particularly one named Patty), and surprise pricing structures. Evidence is mixed and includes older five-star reviews.
Leasing staff, especially Stephanie, earn consistent praise for moving applicants into units quickly and without stress. Maintenance staff Mundo, Sam, and Edmundo respond to repair requests within hours or a day, though a small number of residents report difficulty getting chronic issues like clogged vents addressed after multiple service calls. The complex sits on South San Antonio near I-410 and I-35 with 2-4 bedroom units. Recent reviews note new staff and upgrades improving the community. Residents describe a peaceful living environment and friendly, attentive service throughout their stay.
Calls ring for extended periods with no pickup; voicemail messages go unreturned weeks later. Friday hours start at 1 PM, creating crowded waits. Reviewers cite a sharp drop in responsiveness since the pandemic, contrasting with earlier reputation for courtesy.
Last updated 2026-07-21