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Masters Ranch

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 221 Google reviews · How we rank ›

3.8(221) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Masters Ranch
Service
Affordable & Subsidized Apartments
Reviews
221

What Residents Report

Residents praise the spacious layouts and supportive front-line staff who organize food pantries and community events. However, serious issues recur: maintenance delays stretch weeks, office communication has deteriorated, and long-term residents report ongoing security concerns including vehicle theft, break-ins, and aggressive towing fees that hurt credit scores.

Praised for
  • friendly, helpful staff
  • spacious rooms
  • resident amenities (food pantry, events, bus passes)
  • quick deposit returns
  • community activities
Watch-outs
  • slow maintenance response times
  • poor office communication (hang-ups, rudeness)
  • security issues (vehicle theft, break-ins)
  • aggressive towing enforcement
  • pest problems (roaches)
  • property damage and theft in units
responsive-staffmaintenance-issuesslow-application-process
Best for: Residents seeking affordable space with active community programming and accessibility features.
Think twice if: Watch for slow maintenance repairs; long-term residents report security concerns and towing enforcement problems that damaged their credit.

What Works Here

  • spacious floor plans
  • onsite food pantry and resident events
  • accessible units available
  • gated community with amenities

Before You Apply: What To Expect

  • Maintenance staff noted as individually friendly and helpful
  • Food pantry and monthly resident events offered
  • Gated community with basketball court, pool, fitness center
  • Deposit returns handled promptly in some cases
  • Maintenance work orders delayed weeks in multiple reports

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Spacious units and onsite services praised, but maintenance delays and security issues are consistent complaints.

How This Community Compares Nearby

  • Rated 3.8 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

What Residents Mention Most

laundry roomfriendly stafffood pantryquiet atmospherepoolunderstanding staffmaintenance work orderscleanlinessspaciousnessapplication process

How We Rate These Programs & Communities

Ranking Method
Star rating 20
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
121
4
30
3
19
2
13
1
38

Leasing & Application Office

Address
3435 E Southcross, San Antonio, TX 78223
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courthas_fitness_centerhas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-08-21

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-19:00
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
Apartment homesGround floor units with accessibility modifications
Published prices
1 Bedroom
from $799
2 Bedroom
from $1,150
3 Bedroom
from $1,300

Credentials claimed:Federal UFAS (Uniform Federal Accessibility Standards), Equal housing opportunity

As published by the business on its own website; not independently verified.

Enquire about Masters Ranch

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Masters Ranch. We only share your details with providers relevant to your request.

Common Questions About Applying Here

What lease terms and deposit information should I know?
Staff process deposit returns quickly when you move out, but long-term residents report unexpected credit hits from the office; confirm lease terms and final billing procedures in writing before signing.
What amenities are included?
Pool, fitness center, basketball court, onsite food pantry, and monthly community events. Wheelchair-accessible parking and ground-floor units with accessibility modifications are available.
How quickly does maintenance respond?
Individual maintenance staff are friendly, but work order delays of two to four weeks are reported; request urgent repairs in writing and follow up if unresolved.

Similar low income housing program nearby

Greenline North
56

Greenline North

3.0(88)✓ Google-verified

Greenline North draws strong loyalty from stable residents who praise quick maintenance, responsive staff like Gina, and family-friendly amenities. Yet the complex is plagued by serious structural problems: roach infestations residents say management ignored, a property manager accused of rudeness and confrontation, aggressive towing practices that affected guests and residents, deposit money not returned, and security gaps that left gates broken and cars broken into. Experience depends heavily on which staff member you encounter and how long you stay. Long-term residents report satisfaction with quiet living and upkeep. Newer residents and visitors encounter pest issues, management conflict, towing disputes, and financial disputes that cast doubt on accountability. The 3.0 rating reflects this divide: 44% five-star ratings sit against 48% one or two-star ratings, suggesting two different complexes depending on circumstances.

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Mission del Rio Apartment Homes

4.2(312)✓ Google-verifiedPublishes prices

Staff and maintenance earn strong loyalty here. Pam, Jessica, and technicians like Jay, Jose, and the two Jesus workers resolve tenant problems fast, often stepping beyond standard duties to help with housing stability. Recent management changes have lifted the experience for long-time residents. Yet persistent complaints surface: pest issues recur despite reimbursement, neighbor conflicts get blamed on tenants rather than mediated, and non-English speakers report feeling dismissed by office staff. A tenant on fixed income after a mice infestation felt caught between incomplete pest control and an unresponsive regional office, left asking for lease release instead of staying.

Public Housing AuthoritiesLow Income Housing ProgramAffordable & Subsidized Apartments
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Seven07 Lofts
65

Seven07 Lofts

3.9(154)✓ Google-verifiedPublishes prices

Five-star reviewers praise staff like Janie and Elise for professional, quick service, and highlight the gym, pool, and gated location. However, persistent complaints centre on roach infestation that management has failed to resolve despite repeated requests, dirty communal areas, and residents saying maintenance issues go unaddressed. Some residents have broken leases or moved out because of pest and cleanliness problems.

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Last updated 2026-08-21