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Masters Ranch

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 217 Google reviews · How we rank ›

3.8(217) 64 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Masters Ranch
Service
Affordable & Subsidized Apartments
Reviews
217

What Residents Report

Residents praise the staff's warmth and the community events, food pantry, and clean spaces that draw many to stay long-term. Maintenance delays, towing enforcement perceived as unfair, security problems, and concerns about credit score damage after move-out create friction with management and undermine the otherwise appealing amenities.

Praised for
  • friendly and understanding staff
  • on-site services and food pantry
  • clean units and well-maintained grounds
  • gated community with amenities
Watch-outs
  • aggressive towing practices and parking enforcement
  • slow maintenance response times
  • security concerns and theft
  • pest issues (roaches)
  • credit reporting disputes on move-out
responsive-staffclean-well-maintainedmaintenance-issuesunsafe-conditions
Best for: Residents seeking community support and amenities; those comfortable with active social engagement.
Think twice if: Parking enforcement is strict and towing fees are high; maintenance response can be slow; security has been a concern for some residents.

What Works Here

  • staff genuinely invested in residents' experience
  • food pantry and monthly community events
  • gated community with pool and fitness facilities
  • long lease retention (residents stay 3+ years)

Before You Apply: What To Expect

  • Staff members Bella and Brianna specifically praised for going beyond expectations during application and move-in
  • Towing fees cited at $225 per incident
  • Food pantry and bus passes provided
  • Maintenance work orders reported to take over one month
  • Residents report doorbell cameras installed for security concerns
  • Monthly resident events held on-site

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Welcoming application process and friendly staff contrast sharply with complaints about towing, maintenance delays, security problems, and move-out credit damage.

How This Community Compares Nearby

  • Rated 3.8 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

What Residents Mention Most

laundry roomfriendly stafffood pantryquiet atmospherepoolunderstanding staffmaintenance work orderscleanlinessspaciousnessapplication process

How We Rate These Programs & Communities

Ranking Method
Star rating 20
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
118
4
30
3
19
2
13
1
37

Leasing & Application Office

Address
3435 E Southcross, San Antonio, TX 78223
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courthas_fitness_centerhas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-07-22

Office & Application Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-19:00
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Common Questions About Applying Here

Are there on-site amenities and community activities?
Yes. Masters Ranch has a pool, fitness center, basketball court, and hosts monthly events plus a food pantry and bus passes for residents.
How responsive is maintenance?
Some residents report work orders taking over a month to complete; this is a recurring complaint.
What is the parking and towing policy?
Towing fees are $225. Residents report strict enforcement for minor violations like tires over lines or missing parking passes.

Similar low income housing program nearby

Greenline North
56

Greenline North

3.0(87)✓ Google-verified

Long-term residents report a peaceful community with reliable maintenance and amenities like pools, fitness centers, and playgrounds. Staff quality splits sharply: some residents praise office manager Gina and Cecilia for attentiveness and quick responses; others describe Cecilia as dismissive and confrontational when residents raise concerns. The biggest friction points are persistent roach problems that management has not resolved, aggressive towing even in guest parking, and disputes over security deposits and leasing specials.

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Seven07 Lofts
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Seven07 Lofts

3.9(153)✓ Google-verified

Staff respond quickly to tenant needs and the complex offers good amenities like a gym and pool. However, a persistent roach problem dominates negative reviews, with many tenants reporting that management fails to address infestations despite repeated complaints, and some left early due to the infestation and dirty common areas.

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Housing Authority of Bexar County
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Housing Authority of Bexar County

3.6(112)✓ Google-verified

Staff like Shelly Martinez, Gloria Valdez, Stella Garza, and Lydia Diaz earn consistent praise for patience, knowledge, and treating people with respect during enrollment and voucher management. Yet the organization frustrates applicants with multi-year waitlists, denials over documentation technicalities without reconsideration, and limited actual housing placements relative to demand, leaving families cycling through homelessness despite public-facing promises of assistance. Program navigation improves when you meet staff in person, particularly the Family Self-Sufficiency team, but policy rigidity and communication gaps mean appeals often hit dead ends. Many describe the voucher process as a lottery rather than a fair system, and caseworkers themselves acknowledge funding constraints that limit their power to help.

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Last updated 2026-07-21