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Houston Housing Authority Kelly Village

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 31 Google reviews · How we rank ›

3.6(31) 55 low data composite score See reviews on Google
Public Housing AuthoritiesLow Income Housing Program
Houston Housing Authority Kelly Village
Services
Public Housing Authorities, Low Income Housing Program
Reviews
31

What Residents Report

Kelly Village has a polarized reputation. Newer residents praise updated apartments and friendly office staff, but a sustained pattern of pest infestation complaints, staff rudeness, and unresolved deposit issues dominates recent reviews. Management responsiveness remains a concern.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • updated units
  • helpful front office staff
  • quiet community
  • responsive maintenance
Watch-outs
  • mice and roach infestations
  • unprofessional staff conduct
  • unresponsive management
  • deposit return delays
unresponsive-managementmaintenance-issuesrude-staffresponsive-staff
Think twice if: Pest issues have been reported persistently; check current unit condition before signing. Management communication has been slow.

What Works Here

  • recently updated units
  • quiet neighborhood feel
  • maintenance responds to repairs

Before You Apply: What To Expect

  • Sheila in management reported as rude; staff member (mentioned in Review 8) noted as responsive
  • Deposit processing handled at separate Fountainview office, causing confusion
  • One resident reported deposit not returned after months of requests

How Residents Rate Management & Maintenance

Public Housing Authorities
Updated units and friendly front-office staff contrast sharply with persistent pest complaints and unresponsive management.
Low Income Housing Program
Newer residents report positive experiences, but long-standing residents cite mice, roaches, and staff unprofessionalism.

How This Community Compares Nearby

  • Rated 3.6 against a 3.76 average across the 162 public housing authorities businesses listed here.
  • Has more Google reviews than 35% of the businesses in this directory.

How We Rate These Programs & Communities

Ranking Method
Star rating 14
Review volume 65
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
17
4
2
3
3
2
0
1
9

Leasing & Application Office

Address
3118 Green St, Houston, TX 77020
Open in Google Maps

Last verified 2026-08-21

Office & Application Hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

Enquire about Houston Housing Authority Kelly Village

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Houston Housing Authority Kelly Village. We only share your details with providers relevant to your request.

Common Questions About Applying Here

How long does maintenance take to fix issues?
One resident reported timely repairs; another waited months for deposit return and got no clear answer on retrieval.
Are the apartments recently updated?
Recent residents (2024) describe townhouse units as updated and nice; older reviews cite general neglect.

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Last updated 2026-08-21