Reviewers consistently praise The Oaks' modern apartments, extensive amenities (gym, community gardens, fiber internet, in-unit washer/dryer), and friendly staff like Robin and Nequa. Staff help residents access food assistance and Medicaid programs. However, several residents say promised weekend access to courtyards and BBQ grills is denied, activities listed are weekday-only, and maintenance issues linger. Phone lines go unanswered.
Based on limited recent reviews, so treat this as low-confidence.
Last verified 2026-08-21
As listed on Google.
Residents who connect with staff report genuine care and transformative support across housing, case management, and health services. Others experience what they describe as favoritism and unprofessional handling of conflicts, citing strain on mental health and trust. Experience varies sharply by individual relationship with staff.
Highpoint Family Living struggles with severe maintenance and cleanliness issues that dominate tenant experience. Roach infestations, broken appliances, non-functional elevators, and trash in common areas are persistent complaints. After-hours safety problems and questionable staff attitudes further undermine residents' sense of stability, though one tenant reported prompt management response to repairs. The 3.0 rating reflects deep operational and environmental challenges.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-21
