Is Highpoint Family Living wheelchair accessible?

Yes. The building has wheelchair-accessible entrances and parking, though some residents report non-working elevators and inaccessible patios for those with mobility devices.

Yes, the property welcomes dogs.

Yes, both free and paid parking are available, but security is a concern; car theft and break-ins have been reported.

Highpoint Family Living

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 93 Google reviews · How we rank ›

3.0(93) 50 composite score See reviews on Google ✓ Google-verified

Affordable & Subsidized Apartments

Service: Affordable & Subsidized Apartments
Reviews: 93

What Residents Report

Highpoint Family Living struggles with severe maintenance and cleanliness issues that dominate tenant experience. Roach infestations, broken appliances, non-functional elevators, and trash in common areas are persistent complaints. After-hours safety problems and questionable staff attitudes further undermine residents' sense of stability, though one tenant reported prompt management response to repairs. The 3.0 rating reflects deep operational and environmental challenges.

Praised for

prompt maintenance response (rare positive)
wheelchair accessible entrances and parking

Watch-outs

roach infestation throughout building
maintenance failures (appliances, elevators, outlets)
unsafe neighborhood and grounds after hours
poor unit conditions and trash accumulation
inadequate staff management and rudeness
safety concerns (theft, crime on property)

maintenance-issuesunresponsive-managementunsafe-conditionspoor-communication

Think twice if: Roach infestations, frequent appliance breakdowns, and safety concerns make this complex risky for families or those needing reliable, clean housing.

What Works Here

wheelchair accessible
free and paid parking available
dog-friendly

Before You Apply: What To Expect

Elevators frequently non-functional
HVAC invoices unpaid 130+ days as of late 2024
Named former managers Dominique and Kianna recalled positively by long-term tenants
Assistant manager Tessa mentioned as rude by residents
Manager Lori noted as respectful
Amenities closed since 2020
Key fobs malfunction
No security cameras in parking garage

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments: Roach infestations, broken appliances, and non-working elevators plague units; rare tenants report prompt maintenance when repairs are requested.

How This Community Compares Nearby

Rated 3 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
Has more Google reviews than 66% of the businesses in this directory.

What Residents Mention Most

safepoolfriendly staffmoving inissue resolutionnoisemaintenancereviewskidsfloor

How We Rate These Programs & Communities

Ranking Method

Star rating 0

Review volume 86

Review recency 100

Review sentiment 26

Profile completeness 100

Verification 30

Rating breakdown

Leasing & Application Office

Phone: +1855-606-2279
Website: http://www.highpointfamilyliving.com/?rcstdid=Mg%3D%3D-YRjTEizZPgM%3D&utm_source=googlemybusiness&utm_medium=organic&utm_campaign=gmblisting
Address: 414 W Louisiana Ave, Dallas, TX 75224
Open in Google Maps

Attributes

has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_parking_lot_freehas_parking_lot_paidwelcomes_dogs

Last verified 2026-07-22

Office & Application Hours

Monday: 08:30-17:30
Tuesday: 08:30-17:30
Wednesday: 08:30-17:30
Thursday: 08:30-17:30
Friday: 08:30-17:30
Saturday: Closed
Sunday: Closed

As listed on Google.

From the Property

Services listed

Low income housing program

As published by the business on its own website; not independently verified.

Common Questions About Applying Here

Is Highpoint Family Living wheelchair accessible?: Yes. The building has wheelchair-accessible entrances and parking, though some residents report non-working elevators and inaccessible patios for those with mobility devices.
Are pets allowed?: Yes, the property welcomes dogs.
Is there parking?: Yes, both free and paid parking are available, but security is a concern; car theft and break-ins have been reported.

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Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

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4.0(4)

Staff return calls promptly, sometimes before business hours. Reviewers value the organization's commitment to fighting housing discrimination and note the team works hard despite heavy caseloads.

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Highpoint Family Living

What Residents Report

What Works Here

Before You Apply: What To Expect

How Residents Rate Management & Maintenance

How This Community Compares Nearby

What Residents Mention Most

How We Rate These Programs & Communities

Rating breakdown

Leasing & Application Office

Office & Application Hours

From the Property

Enquire about Highpoint Family Living

Common Questions About Applying Here

Similar low income housing program nearby

Housing Authority of the City

A & C Transitional Housing

Dallas Fair Housing

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