
Utility Assistance Program
Utility Assistance Program's 2.6 average rating reflects severe operational breakdowns. Reviewers report phones that stay busy all day, months of waiting for decisions, and online applications plagued by technical issues. When help did arrive, amounts were meager or processing took so long that utilities were cut off. Older reviews praised quick assistance, but the shift to an online system appears to have collapsed the organization's capacity to communicate or manage files reliably.
