Long-term residents report steady improvements in grounds and responsive maintenance, plus a quiet neighborhood feel near good schools and transit. Staff like Nelly earn consistent praise. Serious complaints center on old units with poor AC control, limited late-night parking, and friction with the general manager; pricing has climbed.
Last verified 2026-08-21
As listed on Google.
As published by the business on its own website; not independently verified.
Staff are genuinely engaged and residents praise the peaceful setting and responsive maintenance team. But a months-long hot water failure left tenants without updates or timelines, and pool access conflicts with work schedules. One recent office staff member drew complaints for rudeness.
Maintenance staff earn consistent praise for speed and responsiveness, and leasing agents like Sandra, Suehey, and Angel Garces often guide applicants through the process smoothly. Yet residents report serious concerns: roaches persist despite pest control fees, rent balloons with undisclosed charges (smart lock, WiFi, trash fees, utilities), and security is compromised by broken cameras, stolen wheels, and open gates. Staff responses to complaints can be dismissive, and the leasing office has given misleading information about eviction history that delayed housing for families. The complex appeals to families seeking amenities (pool, fitness center) and some residents stay years and feel safe; others feel the property is unsafe for children and leave frustrated by maintenance gaps (sewage odors, plumbing issues), roach infestation, and management's unwillingness to acknowledge system failures.
Residents consistently praise specific staff members, particularly Adrienne and Destinee, for going above and beyond to help tenants navigate paperwork and daily needs. The community feels close-knit to many who have stayed for years. However, significant maintenance gaps undermine this goodwill: elevators have been out for weeks, roaches persist due to hallway trash accumulation, and management has not addressed recurring security issues like broken gates and car break-ins. Rent hikes have further strained affordability for elderly residents on fixed incomes.
Last updated 2026-08-21
