43 low data
San Antonio Housing Trust
3.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Housing Assistance & Rental Aid NonprofitsLow Income Housing ProgramHomeless & Transitional Shelters
Fair Housing Council of South Texas
Disability & Supportive HousingHousing Assistance & Rental Aid NonprofitsLow Income Housing ProgramHomeless & Transitional Shelters
- Services
- Disability & Supportive Housing, Housing Assistance & Rental Aid Nonprofits, Low Income Housing Program
- Reviews
- 19
What Residents Report
Roxann Contreras and Susan earned five-star reviews for respectful, step-by-step guidance on housing rights and disability accommodations. However, multiple one-star reviews cite unresponsive staff (Ryan Mixon, Tomas Herrera), missed HUD deadlines, condescending phone responses, and unclear service limits. Reviews span six years with no recent positive trend.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- compassionate staff when available
- guided clients through accommodation process
- respectful and caring case workers
Watch-outs
- unresponsive case workers
- condescending phone staff
- missed HUD filing deadlines
- limited scope of help offered
- slow response times
helpful-caseworkerspoor-communicationunresponsive-managementlong-wait-timesrude-staff
Best for: People with housing discrimination complaints who connect with responsive case workers early.
Think twice if: Expect inconsistent response times and availability; some staff are caring, others dismissive or unresponsive. Verify their scope of service before calling.
What Works Here
- staff advocacy for disability accommodation rights
- free counseling and complaint investigation
- established nonprofit (since 1996)
Before You Apply: What To Expect
- Roxann Contreras praised for step-by-step disability accommodation guidance
- Susan described as caring case worker
- Ryan Mixon cited for going unresponsive mid-case
- Tomas Herrera cited for missing HUD filing deadline
- Rose cited for condescending tone on phone
How Residents Rate Management & Maintenance
- Disability & Supportive Housing
- One reviewer credited them with securing disability accommodation after respectful, guided process.
- Housing Assistance & Rental Aid Nonprofits
- Mixed: praised for complaint investigation when staff are engaged; criticized for unresponsive case workers and missed deadlines.
How This Community Compares Nearby
- Rated 2.8 against a 3.7 average across the 52 housing assistance & rental aid nonprofits businesses listed here.
- Has more Google reviews than 67% of the businesses in this directory.
How We Rate These Programs & Communities
Ranking Method Star rating 0
Review volume 56
Review recency 99
Review sentiment 46
Profile completeness 100
Verification 30
Rating breakdown
5
7
4
2
3
0
2
1
1
9
Leasing & Application Office
- Phone
- +1210-733-3247
- Address
- 5835 Callaghan Rd #307, San Antonio, TX 78228
Last verified 2026-07-21
Office & Application Hours
- Monday
- 09:00-17:00
- Tuesday
- 09:00-17:00
- Wednesday
- 09:00-17:00
- Thursday
- 09:00-17:00
- Friday
- 09:00-17:00
- Saturday
- Closed
- Sunday
- Closed
As listed on Google.
From the Property
Services listed
Complaint investigationHousing testingHousing counselingMediationEnforcement actionsOutreach activitiesFair housing educational trainingsRenters' rights information sessions
Credentials claimed:501(c)(3) non-profit corporation
Operating:Founded in September 1996
As published by the business on its own website; not independently verified.
Common Questions About Applying Here
- What areas do they serve?
- Their website lists eight counties: Atascosa, Bandera, Bexar, Brooks, Cameron, Comal, Dimmit, and Duval.
- Do they charge for their services?
- Reviews do not mention fees; they appear to offer free complaint investigation and counseling as a nonprofit.
- What if I'm not getting a response?
- Reviewers report inconsistent responsiveness. If your case worker is unresponsive, follow up directly, and verify what types of cases they handle before calling.
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Public Housing AuthoritiesLow Income Housing Program