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City of Houston Housing and Community Development Department

Updated 2026-07-21 · 2,662 reviewed · 143 listed · Scored from 9 Google reviews · How we rank ›

2.3(9) 45 low data composite score See reviews on Google ✓ Google-verified
Low Income Housing Program
City of Houston Housing and Community Development Department
Service
Low Income Housing Program
Reviews
9

What Residents Report

The department handles homebuyer help, rental assistance, and homelessness support across Houston, but reviewers report months-long waits for responses, unaccounted complaints about parking and encampments, and phones that go unanswered. Trust in the organization's processes and staff integrity is low.

Based on limited recent reviews, so treat this as low-confidence.

Watch-outs
  • unresponsive to calls and inquiries
  • slow or no follow-up on reported issues
  • poor phone accessibility
unresponsive-managementpoor-communication
Think twice if: If you need quick responses or active follow-up on urgent housing issues.

What Works Here

  • offers homebuyer training and assistance
  • provides rental and tenant relations help

Before You Apply: What To Expect

  • Phone calls go unanswered
  • Complaints reported to city over months without resolution
  • Staff wrote positive reviews despite tenant concerns at same property

How This Community Compares Nearby

  • Rated 2.3 against a 3.72 average across the 113 low income housing program businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 43
Review recency 100
Review sentiment 35
Profile completeness 100
Verification 30

Rating breakdown

5
3
4
0
3
0
2
0
1
6

Leasing & Application Office

Address
2100 Travis St 9th floor, Houston, TX 77002

Last verified 2026-07-21

Office & Application Hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
Homebuyer Assistance ProgramHomeowner assistanceDisaster RecoveryHomebuyer training and workshopsRental assistance and tenant/landlord relationsSupportive services for individuals experiencing homelessnessCommunity Housing Development Organization (CHDO) certificationAffordable home development

As published by the business on its own website; not independently verified.

Enquire about City of Houston Housing and Community Development Department

Your enquiry goes to the Income Based Apartments Guide team, who will pass it to City of Houston Housing and Community Development Department. We only share your details with providers relevant to your request.

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Harris County Housing & Community Development
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Harris County Housing & Community Development

No rating yet✓ Google-verified

Limited review evidence is available. Harris County Housing & Community Development offers housing stabilization, homeownership assistance, down payment help, home repair, disaster recovery, eviction defense, and support services across Harris County.

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4.0(85)✓ Google-verified

Many residents credit Magnificat Houses with meals, job help, and respectful staff that treated them with dignity. Others report rigid rules around curfews, limited kitchen access, and dismissive intake staff who enforce policies without flexibility or compassion.

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46 low data

U.S. Department of Housing and Urban Development

2.8(9)

Most reviewers report that HUD investigators dismissed fair housing and discrimination complaints without proper investigation, dismissed tenant claims in favor of landlords, and showed little willingness to assist. Staff were described as unmotivated, transfers on phone calls were frustrating, and one reviewer noted property maintenance problems.

Public Housing AuthoritiesLow Income Housing Program

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Last updated 2026-07-21