How fast does maintenance respond to requests?

One resident reported a response within 20 minutes; multiple others said maintenance came the next day or same day. The community uses an online form.

Are there fitness and pool facilities?

Their website lists two heated jacuzzis, two pools, and an indoor fitness center with free weights, treadmills, stairmasters, elliptical trainers, and a boxing and kickboxing facility.

What are the starting rent prices?

Their website lists studios starting at $699 and 1-bedroom apartments starting at $899. Pet deposits are $350-$650, and pet rent is $25-$40 per month.

CenterPoint Apartments

Updated 2026-07-21 · 2,662 reviewed · 143 listed · Scored from 709 Google reviews · How we rank ›

4.3(709) 78 composite score See reviews on Google ✓ Google-verified Publishes prices

Disability & Supportive HousingLow Income Housing ProgramAffordable & Subsidized Apartments

Services: Disability & Supportive Housing, Low Income Housing Program, Affordable & Subsidized Apartments
Reviews: 709

Compare: CenterPoint Apartments vs Port Royal Apartment Homes: which fits your affordable housing search?CenterPoint Apartments vs Marshall Meadows Apartment Homes: which fits senior low income housing?CenterPoint Apartments vs The Salvation Army Community Kitchen & Homeless Shelter: which fits your housing need?

What Residents Report

Residents praise the leasing team (especially Sabika, Kendra, and Freddy) for smooth approval and move-in processes, and report maintenance responds within hours to fix problems. Apartments are described as clean, the fitness center and pools are well-maintained, and the on-site management creates a welcoming atmosphere that many say feels safe.

Parking is consistently tight and a minor frustration. Two residents reported serious issues with package handling and staff communication around lost deliveries, plus disputes over move-out charges. One reviewer felt staff discussed them unprofessionally on internal messages. These stand out against the broader positive picture.

Praised for

responsive maintenance team
welcoming and helpful leasing staff
clean apartments and amenities
safe community feel

Watch-outs

tight parking spaces
package handling and communication
move-out charge disputes

responsive-staffclean-well-maintainedhelpful-caseworkerswell-maintained-unitsmaintenance-issues

Best for: People seeking affordable housing with responsive maintenance and friendly staff support during move-in.

Think twice if: Tight parking spaces may frustrate drivers; document package deliveries and move-out condition carefully.

What Works Here

fast maintenance response times
welcoming staff by name
clean facilities and units
on-site management and security

Before You Apply: What To Expect

Sabika, Kendra, Freddy, Stephanie, and Brittney named as standout staff
Maintenance responds within 20 minutes to requests on average
On-site management and security live in the community
Washer and dryer available in-unit for small additional fee
Monthly bingo game offers rent discounts
New appliances replaced after tenant issues
Package handling and move-out procedures cited as problematic in two reviews

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments: Residents consistently call the units clean and affordable; maintenance is fast and friendly; tight parking is a consistent minor complaint.
Disability & Supportive Housing: No review text explicitly addresses disability services or accessibility.
Low Income Housing Program: No review text explicitly addresses income qualification or program eligibility support.

How This Community Compares Nearby

Rated 4.3 against a 3.72 average across the 44 affordable & subsidized apartments businesses listed here.
Has more Google reviews than 99% of the businesses in this directory.

How We Rate These Programs & Communities

Ranking Method

Star rating 52

Review volume 100

Review recency 100

Review sentiment 64

Profile completeness 100

Verification 30

Rating breakdown

554

Leasing & Application Office

Phone: +1972-782-5884
Website: https://centerpointdallas.com/
Address: 2626 Frankford Rd, Dallas, TX 75287
Open in Google Maps

Last verified 2026-07-21

Office & Application Hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

From the Property

Services listed

Studio apartments1 bedroom apartments2 bedroom apartmentsTwo sparkling swimming poolsTwo heated jacuzzisIndoor fitness center with free weightsExercise equipment (treadmills, stairmasters, elliptical trainers)Boxing and kickboxing facility

Published prices

Studios: starting at $699
1 bedroom: starting at $899
Pet deposit fee: $350 - $650
Pet monthly rent: $25 - $40
Pet policy fee: min $150

As published by the business on its own website; not independently verified.

Common Questions About Applying Here

How fast does maintenance respond to requests?: One resident reported a response within 20 minutes; multiple others said maintenance came the next day or same day. The community uses an online form.
Are there fitness and pool facilities?: Their website lists two heated jacuzzis, two pools, and an indoor fitness center with free weights, treadmills, stairmasters, elliptical trainers, and a boxing and kickboxing facility.
What are the starting rent prices?: Their website lists studios starting at $699 and 1-bedroom apartments starting at $899. Pet deposits are $350-$650, and pet rent is $25-$40 per month.

Similar low income housing program nearby

50 low data

Frankford Townhomes - DHA Residential Communities

3.6(20)✓ Google-verified

Frankford Townhomes has a deep responsiveness problem: most complaints center on calls going unanswered for weeks, in-person visits ignored, and maintenance requests taking up to three business days even for emergencies. A minority of reviewers praise case workers and the approval process, but accessibility and basic contact remain major barriers.

Affordable & Subsidized ApartmentsPublic Housing AuthoritiesDisability & Supportive Housing

View profile

Dallasonian

3.5(13)✓ Google-verified

Half the reviews praise affordable rates and cleanliness; staff are described as professional and kind, with round-the-clock security and amenities like a gym, laundromat, and business center. The other half report serious safety failures: a resident alleges repeated assaults in elevators by another tenant, with management unresponsive; others cite hostile front desk interactions, difficulty reaching the office, and a report of drug activity in the building. One reviewer claims the facility evicted them after a heart attack.

Public Housing AuthoritiesLow Income Housing Program

View profile

58 low data

The Village

4.0(1033)✓ Google-verified

Guests and residents find staff consistently friendly and rates fair, with free breakfast often praised. The property is aging, the neighborhood considered unsafe by some, and cleanliness is uneven across rooms and meals.

Public Housing AuthoritiesLow Income Housing Program

View profile

CenterPoint Apartments

What Residents Report

What Works Here

Before You Apply: What To Expect

How Residents Rate Management & Maintenance

How This Community Compares Nearby

How We Rate These Programs & Communities

Rating breakdown

Leasing & Application Office

Office & Application Hours

From the Property

Enquire about CenterPoint Apartments

Common Questions About Applying Here

Similar low income housing program nearby

Frankford Townhomes - DHA Residential Communities

Dallasonian

The Village

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