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Ascent Cresta Bella

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 336 Google reviews · How we rank ›

3.8(336) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Subsidized Apartments
Ascent Cresta Bella
Service
Affordable & Subsidized Apartments
Reviews
336

What Residents Report

Half the reviews are five-star praise for the maintenance team, location, and welcoming office staff. The other half documents recurring operational failures: broken gates that let non-residents into the complex, understaffed pool management attracting outside crowds and harassment, cars broken into, parking chaos with no enforcement, and gaps between office systems that cost residents money. The community has appeal-scenery, size options, fitness amenities, fair rent-but governance failures undermine it.

Named staff like Juan, Sarah, and Tyler earn consistent compliments for professionalism and same-day response. Yet multiple reviewers describe rude or unprepared office employees, and move-in inspections that miss dust, debris, and pest issues. Most tellingly, residents tolerate a week-long service lag and overlook security holes because when the maintenance crew finally arrives, they solve the problem well.

Praised for
  • helpful maintenance staff
  • friendly office team
  • scenic views and location
  • quick maintenance response
  • clean grounds
Watch-outs
  • security and gate failures
  • pool access and safety issues
  • parking enforcement gaps
  • inconsistent move-in preparation
  • office staff unprofessionalism
responsive-staffmaintenance-issuespoor-communicationsafe-neighborhoodunresponsive-managementwell-maintained-units
Best for: Tenants who prioritize responsive maintenance and don't mind overlooking common-area management lapses.
Think twice if: Security concerns: gates fail frequently, cars are broken into, packages stolen; pool overrun by non-residents after hours; parking enforcement weak; move-in experience can be rough.

What Works Here

  • Maintenance crew is knowledgeable and arrives same-day
  • Hill country views and quiet location
  • Three-bedroom units and modern appliances
  • Fair rent for area

Before You Apply: What To Expect

  • Juan, Sarah, and Tyler named for maintenance excellence and professional leasing support
  • Same-day maintenance response reported multiple times
  • Move-in units sometimes arrive with dust, debris, or pest issues not pre-cleaned
  • Pool closes at 10 pm but non-residents reported using it until 3-4 am
  • Back gate frequently broken, enabling unauthorized access
  • Car break-ins and towing issues reported; vehicle registration system unclear between office and tow company
  • Parking lot speeding 20-30 mph reported near residential areas
  • Service requests sometimes completed one issue at a time rather than bundled

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Good bones and maintenance response, but security and common-area oversight undermine affordability value

How This Community Compares Nearby

  • Rated 3.8 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

What Residents Mention Most

helpful staffpoolfriendly teamhill country viewswelcoming staffmaintenance teamfriendly office staffsanitized gymair conditioner repaircleanliness

How We Rate These Programs & Communities

Ranking Method
Star rating 20
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
217
4
17
3
7
2
6
1
89

Leasing & Application Office

Address
19702 Bella Loma, San Antonio, TX 78256
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenancehas_private_outdoor_space

Last verified 2026-08-21

Office & Application Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsswimming poolfitness centerdog parkEV charging stationsrooftop patio
Published prices
rental units
up to six weeks free on select units

As published by the business on its own website; not independently verified.

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Common Questions About Applying Here

How quickly does maintenance respond?
Multiple reviews report same-day service. However, other reviewers note typical waits of about a week; it appears to depend on issue type.
Is the pool reserved for residents only?
Yes, it closes at 10 pm, but reviews detail frequent access by non-residents who jump the fence, especially on weekends, with little visible management enforcement.
What amenities are included?
In-unit washer-dryer, fitness center, dog park, swimming pool, rooftop patio, cabanas, spin bikes, EV charging stations, and business center.

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Public Housing AuthoritiesLow Income Housing ProgramAffordable & Subsidized Apartments
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Last updated 2026-08-21