37 low data
City of Waco Housing & Community Development
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Housing Assistance & Rental Aid NonprofitsLow Income Housing Program
Waco Housing Authority
Public Housing AuthoritiesLow Income Housing ProgramHomeless & Transitional SheltersHousing Assistance & Rental Aid Nonprofits
- Services
- Public Housing Authorities, Low Income Housing Program, Homeless & Transitional Shelters
- Reviews
- 56
What Residents Report
Waco Housing Authority scores 2.5 out of five across 56 reviews, with 63% one or two-star ratings. Praise is sparse and tied to individual caseworkers (Toni Borras, friendly staff on processed applications), while complaints dominate: rude or unresponsive staff (named instances with Barbara Johnson, Christina Miller, Stephanie Jackson, Bria), apartments plagued by mold and faulty systems, rent allowances that do not match available market units, and year-long waitlists for disabled and homeless applicants. Families report staff make errors in rent calculations and rarely correct them or respond to follow-up.
Praised for
- individual staff members show kindness and support
- straightforward application and approval when engaged
Watch-outs
- rude, dismissive staff; unreturned calls and emails
- long wait lists; severe shortage of decent rental inventory
- housing quality issues: mold, faulty wiring, broken utilities
- voucher amounts too low for available units; miscalculations of tenant portions
- slow or denied extensions; inconsistent policy application
rude-stafflong-waitlistmaintenance-issuespoor-communicationunresponsive-managementunsafe-conditions
Think twice if: Anyone with accessibility or health needs; those sensitive to unresponsive staff or slow problem-solving.
What Works Here
- individual caseworkers (when engaged) provide clear guidance
- application process can be fast and straightforward
Before You Apply: What To Expect
- Staff named in complaints: Barbara Johnson (rude, rushed), Christina Miller (slow email response, rent calculation errors, authorized move-out due to mold), Stephanie Jackson (rude, gave false eligibility info), Bria (denied extension for elderly disabled man)
- Staff named in praise: Toni Borras (described as helpful and supportive), staff noted as friendly on streamlined applications
- Mold contamination reported in inspected units; one reviewer tested positive for Aspergillus Fumigatus
- Voucher amount issues: one reviewer's four-bedroom voucher set at 1,600 dollars but all available units 2,000 dollars or more; tenant portion miscalculated by caseworker (stated 50 dollars instead of actual 221 dollars)
- A/C outage reported on day 3 of heat advisory with no resolution despite child with severe asthma
How Residents Rate Management & Maintenance
- Public Housing Authorities
- Poor quality units, mold issues; slow maintenance response to health hazards
- Low Income Housing Program
- Voucher amounts misaligned with rental market; caseworkers make errors and do not correct them
- Homeless & Transitional Shelters
- Year-long waitlists; temporary housing extensions denied for elderly and disabled applicants
- Housing Assistance & Rental Aid Nonprofits
- Staff unresponsive and rude; errors in rent calculations persist across months
How This Community Compares Nearby
- Rated 2.5 against a 3.62 average across the 84 public housing authorities businesses listed here.
- Has more Google reviews than 80% of the businesses in this directory.
How We Rate These Programs & Communities
Ranking Method Star rating 0
Review volume 76
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30
Rating breakdown
5
19
4
1
3
1
2
1
1
34
Leasing & Application Office
- Phone
- +1254-752-0324
- Website
- http://www.wacopha.org/
- Address
- 4400 Cobbs Dr, Waco, TX 76710
Last verified 2026-07-21
Office & Application Hours
- Monday
- 07:30-17:30
- Tuesday
- 07:30-17:30
- Wednesday
- 07:30-17:30
- Thursday
- 07:30-17:30
- Friday
- Closed
- Saturday
- Closed
- Sunday
- Closed
As listed on Google.
From the Property
Services listed
Section 8 Rental AssistanceHousing Choice VouchersSection 8 Landlord ProgramHomeownership ProgramPublic HousingR.A.D. ProgramFamily Self Sufficiency ProgramHousing Stabilization Services
As published by the business on its own website; not independently verified.
Common Questions About Applying Here
- How long is the waiting list for housing?
- One reviewer reported waiting a year with no housing allocated. Disabled applicants describe waits of similar length.
- Are apartments inspected for safety issues?
- Inspections are performed, but reviewers report units with mold, faulty wiring, and broken systems passed inspection and were occupied.
- What happens if a caseworker makes an error with my rent amount?
- One reviewer requested correction of a misalculated tenant portion ($50 stated instead of $221 actual) over four months but the error was not corrected despite repeated emails.
Similar low income housing program nearby
39 low data
Housing Authority-The City
4.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
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73
The Salvation Army Community Kitchen & Homeless Shelter
4.2(156)✓ Google-verifiedPublishes prices
The shelter provides daily free meals (breakfast 6-7am, dinner 5pm, lunch Monday-Tuesday) and a clean, wheelchair-accessible facility that has kept people housed and fed for years. The main limitation is the five-night cap on stays, and some women report staff failed to address safety concerns or connect them to resources, leaving them vulnerable to continued abuse.
Homeless & Transitional SheltersLow Income Housing ProgramHousing Assistance & Rental Aid Nonprofits