Crosby Apartments divides sharply: some tenants praise Tyler and Jessica for smooth moves and quick early repairs, finding clean units and good value in a family-oriented community. Others endure months of ignored maintenance requests (broken windows, failing AC, mold), unresponsive management after signing, high water bills, pest infestations, and serious safety concerns including crime and unwanted door knocks. Experience appears to depend heavily on individual leasing staff and which maintenance issues you face.
Last verified 2026-07-22
As listed on Google.
As published by the business on its own website; not independently verified.
Residents report mixed experiences. Some praise patient staff like Brandy and describe feeling safe and independent. Others cite serious problems: maintenance failures, rats and cockroaches, abrupt inspections at 8 am, and unresponsive management when complaints arise.
Five-star reviews heap praise on leasing agent Bianca and her team for warm, knowledgeable apartment tours; the floor plans and affordable rent draw positive comments. Long-term residents paint a darker picture: roach problems persist despite repeated pest control sprays, the office ignores phone and email requests, billing includes surprise fees presented one way verbally and charged differently on statements, and maintenance response slows dramatically after signing. Staff feel dismissive when residents ask about charges in person. Maintenance responds quickly to repair requests (often same or next day), and residents like the unit finishes. The core complaint splits the experience: leasing feels welcoming; living here feels neglected. New management arrived during some tenancies, suggesting transitions have left problems unresolved.
Recent reviews show sharp disagreement: one-star complaints about unresponsive staff, incorrect information, and non-functional phone lines are common, yet an older review credited a supervisor (Susan) for overturning an eviction and noted improved friendliness in recent years. Limited detail means the current service quality is unclear.
Last updated 2026-07-21
