Tour staff like Calvin and Cassandra build strong first impressions with attention and honesty. Once leased, many residents discover dirty, pest-infested units far different from the pristine showroom. Maintenance responds quickly to mechanical issues, but the leasing office struggles with callbacks, billing errors, and an office manager (Karen) who residents describe as disrespectful. Some have threatened legal action.
The facility itself shows neglect: roach infestations persist despite treatments, parking garage trash overflows for weeks, windows and baseboards are not cleaned between move-ins, and the valet trash service often skips units despite extra fees. A few residents praise swift move-in and smooth lease renewals, but the pattern of bait-and-switch cleanliness and poor post-lease communication dominates recent feedback.
Last verified 2026-08-21
As listed on Google.
Credentials claimed:License: #9002997, Managed by Cardinal Group Management Midwest LLC
As published by the business on its own website; not independently verified.
The Lofts offers furnished apartments with utilities and appliances included near UTA's main campus. Unit quality and location draw consistent praise, but parking shortages and rent levels trouble some residents.
Half the reviews are glowing, half are furious. The divide stems from move-in day: residents who arrived early or on non-bulk dates praise the unit cleanliness, staff like Naomi, Xen, and DJ, and amenities (pool, gym, courts near campus). But August bulk moves brought disaster: hundreds checked in on one day, creating hours-long waits, missing furniture despite paying for furnished units, broken fingerprint scanners, and immediate maintenance crises (flooded apartments, roach infestations) that management failed to resolve. Management promises followed by no-shows, billing shocks, and unaddressed building issues (broken door locks, unsecured hallways, trash room smells) have eroded trust over time. Long-term residents report that while new management upgraded amenities, security problems and pest control remained endemic even after repeated requests.
Those who rent here experience sharp contrasts: some praise maintenance crew responsiveness and the complex's location near UTA and downtown Arlington, yet many tenants report roach infestations that persist despite repeated requests, unresponsive management unreachable by email or phone, and maintenance tickets marked resolved without any actual work done. Management's communication gaps are the most consistent frustration. Residents spend months fighting unexplained charges, late fees they did not incur, and disputed move-out deductions. The common areas reflect this: garage gates stand open for months, parking stinks of urine, hallway doors break, and security has collapsed. Tenants report cars vandalized, packages lost, and homeless people sleeping in stairwells.
Last updated 2026-08-21
