Texas Low Income Housing Program Guide
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Houston Housing Authority

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 415 Google reviews · How we rank ›

2.9(415) 55 composite score See reviews on Google
Disability & Supportive HousingSenior Low Income HousingPublic Housing AuthoritiesHousing Assistance & Rental Aid NonprofitsLow Income Housing ProgramHomeless & Transitional Shelters
Houston Housing Authority
Services
Disability & Supportive Housing, Senior Low Income Housing, Public Housing Authorities
Reviews
415

What Residents Report

People wait weeks or months for responses, with many never reaching staff by phone and applications stuck in processing limbo. When staff do engage, some are helpful; others show frustration or disrespect. The authority houses families but communication and follow-up remain unreliable barriers to assistance.

Praised for
  • Fast processing for some applicants
  • Staff compassion when reachable
  • Keeps families together
Watch-outs
  • Phone lines unanswered for days
  • Recertifications stuck in pending status
  • Rude or dismissive inspectors
  • Application errors not corrected by staff
  • Long waits for updates
unresponsive-managementpoor-communicationlong-wait-timeslong-waitlist
Best for: People patient with multi-month timelines and able to handle bureaucratic barriers.
Think twice if: You need quick replies, live far from their office, or depend on phone support. Many report unanswered calls and weeks-long silences.

What Works Here

  • Connects families to permanent housing
  • Offers homeownership pathways
  • Wide range of support services

Before You Apply: What To Expect

  • Inspector 'DeeDee' cited for rude behavior during voucher inspection
  • Recertifications processed through Rent Cafe remain pending for months after submission
  • Office closures due to air-conditioning outages have prevented in-person visits
  • Voucher waitlist position errors reported (applicant was told position 228, later told no number assigned)

How Residents Rate Management & Maintenance

Public Housing Authorities
Long application processing, phone access problems, some staff rudeness during inspections.
Housing Assistance & Rental Aid Nonprofits
Homeownership and First-Time Buyer programs claimed but review evidence focused on voucher and recertification delays.
Low Income Housing Program
Successful family placements reported, but waits for approval and communication breakdowns frustrate applicants.

How This Community Compares Nearby

  • Rated 2.9 against a 3.76 average across the 162 public housing authorities businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 100
Review recency 100
Review sentiment 31
Profile completeness 100
Verification 30

Rating breakdown

5
159
4
32
3
19
2
20
1
185

Leasing & Application Office

Address
2640 Fountain View Dr, Houston, TX 77057
Open in Google Maps

Last verified 2026-08-21

Office & Application Hours

Monday
08:00-18:00
Tuesday
08:00-18:00
Wednesday
08:00-18:00
Thursday
08:00-18:00
Friday
08:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
Older Adult Home Modification ProgramNear Northside Choice ProgramThird Ward Choice ProgramResident Support ServicesHomeownership ProgramFirst-Time Homebuyer AssistanceFamily Self-SufficiencyHousing Choice Voucher

As published by the business on its own website; not independently verified.

Enquire about Houston Housing Authority

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Houston Housing Authority. We only share your details with providers relevant to your request.

Common Questions About Applying Here

How long does recertification take?
Reviewers report recertifications submitted through Rent Cafe remain in 'pending' status for months after submission, with no clear timeline given.
Can I reach staff by phone?
Multiple recent reviewers say calls go unanswered and emails get no response for over a week, forcing visits to the office.
What if staff make an error on my file?
One reviewer reported a worker's mistake (wrong status button pressed) was not corrected by the authority, and the applicant was told to resubmit paperwork instead.

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Coral Hills

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Long-term residents consistently highlight the clean, spacious apartments and the staff's willingness to respond quickly to maintenance requests. Reviewers often mention the peaceful neighborhood, on-site programs like the kids' club and wellness activities, and affordable pricing as reasons they stay. Office and maintenance teams earn specific praise for being professional and attentive. Many residents have lived here for years or decades and describe a close-knit, friendly community where management actively prioritizes safety and resident well-being.

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Houston Haven

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One five-star rating on file, though detailed review text is limited. Their website states they offer low-cost furnished housing and meal support for families undergoing cancer treatment near Texas Medical Center.

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Utility Assistance Program
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Utility Assistance Program

2.6(18)

Utility Assistance Program's 2.6 average rating reflects severe operational breakdowns. Reviewers report phones that stay busy all day, months of waiting for decisions, and online applications plagued by technical issues. When help did arrive, amounts were meager or processing took so long that utilities were cut off. Older reviews praised quick assistance, but the shift to an online system appears to have collapsed the organization's capacity to communicate or manage files reliably.

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Last updated 2026-08-21