Income Based Apartments Guide
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Housing Forward

Updated 2026-07-21 · 2,662 reviewed · 143 listed · Scored from 38 Google reviews · How we rank ›

3.7(38) 57 low data composite score See reviews on Google ✓ Google-verified
Homeless & Transitional SheltersPublic Housing AuthoritiesDisability & Supportive HousingHousing Assistance & Rental Aid NonprofitsLow Income Housing Program
Housing Forward
Services
Homeless & Transitional Shelters, Public Housing Authorities, Disability & Supportive Housing
Reviews
38

What Residents Report

Housing Forward places people into homes and staff sometimes go far beyond normal help, but phone lines often go unanswered, documentation is sparse, and the CAS system fails people with severe PTSD who need isolation as a coping tool.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • staff go beyond for clients
  • actual housing placements and support
  • responsive to homelessness issues
Watch-outs
  • unresponsive phone lines and staff
  • lack of written documentation
  • system excludes people with complex trauma
  • rude or dismissive interactions
responsive-staffpoor-communicationunresponsive-managementrude-staff
Best for: people ready to move into housing with active case management support
Think twice if: you have PTSD or need frequent phone contact; call accessibility and documentation issues are documented.

What Works Here

  • case managers deliver concrete housing outcomes
  • utility and rental assistance resources
  • serves multiple counties in North Texas

Before You Apply: What To Expect

  • Case managers named as performing above expectations (e.g., Marsha Jackson)
  • Coordinated Access System (CAS) tracking used but criticized for excluding people in vehicles or isolated locations
  • Service dog accommodations were under review for at least one client
  • Landlord incentive programs offered
  • HUD voucher coordination mentioned

How Residents Rate Management & Maintenance

Homeless & Transitional Shelters
case managers deliver housing placements and follow-up support, but CAS system fails clients with trauma or living in vehicles
Low Income Housing Program
rental and utility assistance provided; clients report both life-changing help and financial manipulation complaints
Housing Assistance & Rental Aid Nonprofits
phone access and documentation problems undermine landlord coordination and client advocacy

How This Community Compares Nearby

  • Rated 3.7 against a 3.86 average across the 37 homeless & transitional shelters businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How We Rate These Programs & Communities

Ranking Method
Star rating 14
Review volume 69
Review recency 100
Review sentiment 47
Profile completeness 100
Verification 30

Rating breakdown

5
22
4
4
3
0
2
2
1
10

Leasing & Application Office

Address
3000 Pegasus Park Dr, Dallas, TX 75247
Open in Google Maps

Last verified 2026-07-21

Office & Application Hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
Homeless crisis helplineRental and utility assistance resourcesService directoryCoordinated Access System (CAS)Homeless Management Information System (HMIS)Landlord incentive programsHousing placementTraining and resources

As published by the business on its own website; not independently verified.

Enquire about Housing Forward

Your enquiry goes to the Income Based Apartments Guide team, who will pass it to Housing Forward. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Do they help if I am homeless and have received a HUD voucher?
Yes, they coordinate with HUD/DHA vouchers, though clients report phone responsiveness as an issue.
Do they offer help beyond just placing me in a shelter?
Their website lists rental and utility assistance, landlord incentive programs, and housing placement (not just shelter).
What areas do they cover?
Dallas County and Collin County.

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LifeReady Supportive Housing
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Last updated 2026-07-21