26 low data
Affordable Housing
1.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Public Housing AuthoritiesAffordable & Subsidized ApartmentsDisability & Supportive Housing
Housing Authority of the City of Austin
Public Housing AuthoritiesLow Income Housing Program
- Services
- Public Housing Authorities, Low Income Housing Program
- Reviews
- 97
What Residents Report
The housing authority helps vulnerable families access stability through vouchers and public housing, but service quality depends heavily on which staff member handles your case. Reviewers with responsive caseworkers like Shannon Huerta or Hopie Soto describe smooth processes and genuine support; others report months of silence, unmet accommodation requests for children with disabilities, surprise debt accumulation from unclear income rules, and little help during housing emergencies. Complaints about poor follow-through, slow portability processing, and insufficient landlord accountability appear repeatedly across reviews.
Praised for
- responsive individual staff members
- housing stability for vulnerable families
- smooth onboarding when staff are engaged
Watch-outs
- unresponsive caseworkers and supervisors
- poor communication and long delays
- dismissive treatment of disability accommodation requests
- confusing income reporting rules and surprise charges
- inconsistent documentation handling
- inadequate landlord oversight
responsive-stafflong-wait-timespoor-communicationslow-application-processunresponsive-managementhelpful-caseworkers
Best for: Families seeking long-term housing stability who can reach responsive caseworkers and have documented income.
Think twice if: You need quick answers or have complex disability accommodation needs; some staff do not return calls or emails, and approval timelines are inconsistent.
What Works Here
- housing stability for low-income families
- disability support services available
- portability assistance between housing authorities
Before You Apply: What To Expect
- Caseworkers named as helpful: Hopie Soto, Shannon Huerta, Chris Crowder, Lloyd (assistant manager at Coronado Hills), Dawn Flores
- Unresponsive staff named: Dylan Shubitz, Victoria Perez, Jacqueline Garcia
- Portability processing advertised as 10 business days but takes longer in practice
- Section 8 applicants report required full vacancy for inspections
- Disability accommodation requests encounter delays and inconsistent handling
How Residents Rate Management & Maintenance
- Public Housing Authorities
- Responsive staff streamline paperwork and inspections; unresponsive case managers create confusion and delays
- Low Income Housing Program
- Housing stability provided but income reporting rules are unclear, late fees accumulate, and surprise debt calculations frustrate participants
How This Community Compares Nearby
- Rated 3.6 against a 3.62 average across the 84 public housing authorities businesses listed here.
- Has more Google reviews than 83% of the businesses in this directory.
How We Rate These Programs & Communities
Ranking Method Star rating 8
Review volume 86
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30
Rating breakdown
5
56
4
7
3
2
2
4
1
28
Leasing & Application Office
- Phone
- +1512-477-4488
- Website
- http://www.hacanet.org/
- Address
- 1124 S I-35 Frontage Rd, Austin, TX 78704
Last verified 2026-07-21
Office & Application Hours
- Monday
- 08:00-17:00
- Tuesday
- 08:00-17:00
- Wednesday
- 08:00-17:00
- Thursday
- 08:00-17:00
- Friday
- 08:00-17:00
- Saturday
- Closed
- Sunday
- Closed
As listed on Google.
From the Property
Services listed
Housing Choice Voucher (Section 8)Public housingRental assistanceResident support programsScholarship opportunities
As published by the business on its own website; not independently verified.
Common Questions About Applying Here
- How long does Section 8 portability take?
- Their website states up to 10 business days, but reviewers report taking two weeks or longer to receive briefing paperwork, requiring follow-up calls to move the process forward.
- Do I need to be completely moved out for a home inspection?
- According to reviews, HACA requires properties to be vacant before inspection, which some landlords and applicants find blocks the leasing process from starting.
- What counts as reportable income?
- Reviewers report that plasma donations, day labor assignments, and temporary gig work are counted as income; failing to report these results in 30 percent charges and accumulated late fees.
Similar low income housing program nearby
30 low data
Texas Affiliation of Affordable Housing Providers
No rating yet
No individual reviews are available for this business. Texas Affiliation of Affordable Housing Providers operates as a statewide advocacy and professional networking organization rather than a direct service provider.
Disability & Supportive HousingHousing Assistance & Rental Aid NonprofitsLow Income Housing Program
47
Texas Department of Housing and Community Affairs (TDHCA)
2.7(25)
Most reviewers report months-long delays on paperwork that should take two weeks, unresponsive supervisors despite promised callbacks, and rude staff. A few who visited in person found short queues and competent staff, but the bulk of complaints center on phone and mail correspondence being ignored or mishandled for manufactured home titles, Housing Choice Vouchers, and assistance applications.
Public Housing AuthoritiesSenior Low Income HousingDisability & Supportive Housing