Texas Low Income Housing Program Guide
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Garland Housing Services Department

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 22 Google reviews · How we rank ›

3.6(22) 56 low data composite score See reviews on Google
Public Housing AuthoritiesLow Income Housing Program
Garland Housing Services Department
Services
Public Housing Authorities, Low Income Housing Program
Reviews
22

What Residents Report

Ms. Paula Wesley and other staff members earned strong praise for patience and genuine support through the housing process. However, significant complaints surface about inconsistent service: some applicants faced dismissal, unprocessed payments, and staff refusal to negotiate landlord terms, leaving families in crisis without clear resolution or follow-up.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • helpful, patient caseworkers
  • life-changing housing assistance
  • caring professional staff
Watch-outs
  • rude or dismissive staff
  • poor communication and long delays
  • lack of assistance with lease negotiations
responsive-staffpoor-communicationhelpful-caseworkersunresponsive-managementrude-staff
Best for: applicants paired with experienced caseworkers like Ms. Wesley
Think twice if: staff response varies widely; some report long waits, dismissal at intake, and lease disputes unresolved

What Works Here

  • patient, engaged caseworkers
  • Section 8 and voucher programs
  • FSS and home ownership support

Before You Apply: What To Expect

  • Ms. Paula Wesley praised for patient explanations
  • Ms. Juanita and Yazmine noted for detail-oriented service
  • Oliva Rudd and Robin Armstrong cited for refusing lease negotiation support
  • Payment processing took months in one case (June to July with no action)

How Residents Rate Management & Maintenance

Public Housing Authorities
Mixed: praised for counseling and case management; criticized for intake delays, payment delays, and refusal to assist with lease disputes.
Low Income Housing Program
Inconsistent: successful voucher placements noted alongside cases where staff rejected negotiated terms and removed vouchers without explanation.

How This Community Compares Nearby

  • Rated 3.6 against a 3.76 average across the 162 public housing authorities businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How We Rate These Programs & Communities

Ranking Method
Star rating 16
Review volume 59
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
13
4
1
3
1
2
0
1
7

Leasing & Application Office

Address
210 Carver Street, Garland, TX 75040
Open in Google Maps

Last verified 2026-08-21

Office & Application Hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the Property

Services listed
Housing Choice Voucher ProgramSection 8 Rental AssistanceFamily Self-Sufficiency (FSS)Home Ownership ProgramEmployment assistanceCounseling and trainingHousing inspections

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

Dallas

Enquire about Garland Housing Services Department

Your enquiry goes to the Texas Low Income Housing Program Guide team, who will pass it to Garland Housing Services Department. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Is the office open on Saturdays?
No. Google hours list Saturday, but a reviewer confirmed staff are not available Saturdays; verify current hours by phone before visiting.
How long does it take to process a Section 8 payment?
One reviewer reported a payment submitted in June was not processed by mid-July. Timelines vary; contact the department directly for your timeline.

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Last updated 2026-08-21