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Estancia Estates

Updated 2026-08-21 · 4,767 reviewed · 435 listed · Scored from 360 Google reviews · How we rank ›

3.3(360) 59 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Estancia Estates
Service
Affordable & Subsidized Apartments
Reviews
360

What Residents Report

Estancia Estates divides sharply along staff lines. A few named team members, particularly Katrina, Journey, and Antonio, earn consistent praise for going above and beyond with residents. Most five-star reviewers highlight spacious units and helpful leasing support.

The flip side is severe: new management has gutted responsiveness and maintenance quality. Residents report months-long waits for AC and heating fixes, unanswered phones, locked offices, and grounds lined with trash. The property has attracted safety concerns including homeless encampments and squatters. Multiple tenants describe a sharp decline from prior years.

Praised for
  • staff care and attentiveness (Katrina, Journey, Ashlie, Antonio)
  • spacious apartments and good floorplans
  • accessible amenities and pet-friendly
Watch-outs
  • unresponsive management; office frequently closed or unreachable by phone
  • chronic maintenance failures; AC and hot water left unfixed for months
  • poor upkeep; trash accumulation, dirty grounds, unsafe conditions
responsive-staffmaintenance-issuesunresponsive-managementunsafe-conditions
Best for: people seeking spacious, pet-friendly apartments and willing to work directly with committed staff members
Think twice if: maintenance delays are unacceptable to you; management responsiveness and property upkeep have declined significantly

What Works Here

  • named staff members consistently praised for service
  • spacious floorplans
  • pet-friendly with dog park

Before You Apply: What To Expect

  • Katrina, Journey, Ashlie, and Antonio named as standout staff in positive reviews
  • AC repairs delayed up to four months
  • hot water outages reported across multiple recent reviews
  • residents report office frequently unreachable by phone and physically inaccessible
  • trash collection lapses of up to two months noted
  • management has changed hands multiple times in recent years

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Wide split: individual staff members deliver excellent service to residents, but recent ownership changes and new management have resulted in chronic maintenance neglect and communication failures.

How This Community Compares Nearby

  • Rated 3.3 against a 3.85 average across the 315 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

What Residents Mention Most

helpful staffhelpful teamfloorplansspacious apartmentsaffordabilityleasingquiet areaefficient staffoffice staffhot water

How We Rate These Programs & Communities

Ranking Method
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
183
4
23
3
12
2
15
1
127

Leasing & Application Office

Address
2222 Graycliff Dr, Dallas, TX 75228
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_poolhas_onsite_parkinghas_dog_park

Last verified 2026-08-21

Office & Application Hours

Monday
10:00-17:30
Tuesday
10:00-17:30
Wednesday
10:00-17:30
Thursday
10:00-17:30
Friday
10:00-17:30
Saturday
10:00-14:00
Sunday
Closed

As listed on Google.

From the Property

Services listed
Apartment homes

Credentials claimed:Equal Housing Opportunity, ADA

As published by the business on its own website; not independently verified.

More Income Based Apartments in This Area

Enquire about Estancia Estates

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Common Questions About Applying Here

Can I bring pets?
Yes. Estancia Estates welcomes pets and has a dog park on-site.
Is the complex accessible for wheelchairs?
Yes. The property has wheelchair-accessible entrance and parking.
How responsive is maintenance?
Recent reviewers report significant delays; AC and heating repairs have taken two to four months, and residents struggle to reach the office by phone.

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Last updated 2026-08-21