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Encino Pointe

Updated 2026-07-21 · 2,918 reviewed · 399 listed · Scored from 156 Google reviews · How we rank ›

3.6(156) 62 composite score See reviews on Google ✓ Google-verified
Affordable & Subsidized Apartments
Encino Pointe
Service
Affordable & Subsidized Apartments
Reviews
156

What Residents Report

Most residents praise dedicated staff members like Demi and Ivan for smooth leasing and the responsive maintenance team. Clean grounds, wheelchair access, and quick repairs keep many satisfied and renewing their leases.

A minority report serious lapses: bungled applications, multi-month leak repairs, billing errors, and dismissive handling of complaints. One long-term resident raised unresolved concerns about financial practices and governance at a federally-funded property.

Praised for
  • responsive, helpful leasing staff (Demi, Ivan, Martha)
  • fast, reliable maintenance with same-day repairs
  • accessible design for disabled residents
  • peaceful, safe, well-maintained grounds
Watch-outs
  • inconsistent service quality and staff professionalism
  • paperwork errors and billing overcharges during renewal
  • slow resolution of major maintenance issues (months-long leaks)
responsive-staffclean-well-maintainedhelpful-caseworkersmaintenance-issuespoor-communication
Best for: Residents seeking accessible, stable housing with active maintenance and strong leasing support.
Think twice if: Your application or renewal process has tightened recently; leasing paperwork errors and billing disputes have occurred; major maintenance delays (months for structural repairs) documented.

What Works Here

  • named staff (Demi, Ivan, Martha) known for removing application friction
  • same-day or next-day maintenance response
  • wheelchair-accessible parking and entrances
  • seven-year residents report peaceful, safe environment

Before You Apply: What To Expect

  • Demi, Ivan, and Martha named for leasing and staff support
  • same-day or next-day maintenance repairs reported
  • wheelchair-accessible parking directly outside units with no curb
  • federally-funded property (TDHCA Vacancy Clearinghouse Index)
  • one long-term resident raised unresolved financial and governance concerns with HUD OIG, SAO, TREC, TDHCA

How Residents Rate Management & Maintenance

Affordable & Subsidized Apartments
Strong leasing support from named staff countered by paperwork errors, renewal billing disputes, and slow major repairs; accessibility features widely praised.

How This Community Compares Nearby

  • Rated 3.6 against a 3.85 average across the 292 affordable & subsidized apartments businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

What Residents Mention Most

clean grounds2bdrm 2 bath apthandicap spacespacious roomsprofessional managementapproval processaffordabilitypeacefulresponsive managementsafe place

How We Rate These Programs & Communities

Ranking Method
Star rating 9
Review volume 95
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Rating breakdown

5
75
4
21
3
18
2
8
1
34

Leasing & Application Office

Address
1800 Post Rd, San Marcos, TX 78666
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parking

Last verified 2026-07-22

Office & Application Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-19:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

Enquire about Encino Pointe

Your enquiry goes to the Income Based Apartments Guide team, who will pass it to Encino Pointe. We only share your details with providers relevant to your request.

Common Questions About Applying Here

Do you have wheelchair-accessible parking?
Yes; reviews confirm dedicated handicap spaces with no curbs or barriers near walkways.
How quickly does maintenance respond?
Most reviewers report same-day or next-day repairs, though some have experienced multi-month delays on major structural issues like leaks.
Is the application process straightforward?
Recent reviews praise staff like Demi and Ivan for walking applicants through it, but others have reported paperwork errors requiring corrections.

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Tenants across a decade describe Champions Crossing as a rare apartment community that treats residents as people, not transactions. Staff named Natalie, Eimi, and Amy earn repeated praise for explaining processes, following through on maintenance, and organizing family events like free food trucks and movie nights. The maintenance team responds fast and stays knowledgeable. Applicants report straightforward, simple processes. Food pantry access and 4-bedroom units set it apart for families. One caller found unsolicited repeat calls unwelcome; another suggested a basketball court for teens.

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Redwood Apartments
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Staff at this San Marcos complex handle stress with care: one couple praised how Gabby set up activities for their children while they signed a lease on the day the mother went into labor. Rob Rodriguez runs frequent community events (Mother's Day celebrations, food service, children's activities) that residents call welcoming and well-organized. The leasing paperwork moves fast and the units are clean. Inspections happen roughly every two months, which some residents find burdensome. Parking is tight enough that one reviewer explicitly warns against it. Most residents love the family-focused atmosphere and staff warmth.

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Most residents praise the responsive maintenance, friendly staff, and steady calendar of activities that keep seniors engaged. However, a consistent group reports serious infrastructure failures-burst plumbing, recurring fire alarm issues, and flooded units-coupled with management disputes over deposit refunds and a community manager accused of rudeness and disrespect.

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Last updated 2026-07-21