Staff warmth and community events draw strong praise: residents consistently mention name-specific staff like Delma, Sabrina, Velma, and Naidelyn as genuinely helpful, and weekly activities build real connection. Yet serious complaints emerge alongside. Water damage has flooded units and light fixtures; elevators break down leaving residents unable to access upper floors. One reviewer alleged discriminatory eviction practices, staff asking residents to spy on neighbors, and a pattern of targeting residents under 55 and those in city assistance programs. After-hours maintenance emergencies go unanswered. These contradictions suggest the property's experience depends heavily on tenure and circumstance.
The building itself is new and well-maintained cosmetically, with in-unit washers and fitness facilities. Delma Coronel's tenure as manager appears to have improved safety and activity engagement, though structural issues persist. Franklin Park location is walkable and quiet. Pet-friendly housing and one- and two-bedroom options available.
Last verified 2026-07-22
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents praise La Cima for its friendly, professional staff, clean units, and straightforward application process at an affordable price. Complaints focus on communication gaps and deposit handling disputes, though these are far outweighed by five-star reviews highlighting staff like Cristina Santillan, Marlene, and community manager Bianca.
Douglas Castillo and the resident services team earn strong praise for kindness and problem-solving, and the food pantry is a genuine draw. Apartments are spacious with decent finishes. But towing is a serious pain point: management admits they can release towed vehicles but won't, costing residents hundreds. Pest issues, broken elevators, and pet policy frustrations round out the complaints.
Latoya and Melissa earn consistent praise for patient, bilingual assistance and easing the leasing process, with recent residents noting quick maintenance response. Frustration emerges around the no-walkthrough policy before signing and at least one case of unresolved AC failure lasting weeks despite requests.
Last updated 2026-07-21
