Residents report standout service from office staff, especially manager Kim Lopez, with fast maintenance and regular family events. However, complaints center on vehicle towing without clear notification, unresolved maintenance issues including mold, and management responsiveness that varies sharply by experience. The divide between five-star and one-star reviews reflects inconsistent execution on the basics.
Last verified 2026-08-21
As listed on Google.
Operating:now open
As published by the business on its own website; not independently verified.
Most residents praise the friendliness and professionalism of staff like Sandra Velasquez and Andrew, along with the property's clean appearance and peaceful location near parks. Noise control and maintenance speed remain persistent issues that management has struggled to address consistently.
A food pantry and community activities draw consistent praise, especially from residents facing food insecurity. Yet maintenance lags, amenities fail to function reliably, and rapid staff changes leave tenants frustrated and unheard. Beautiful units and a quiet neighborhood cannot offset what reviewers see as indifferent management focused on rent collection rather than tenant care. Estefany and her team run popular events and pantry services that residents deeply value. The pool sits closed for extended periods, the gym hours limit access, and gates malfunction. Long-term residents report two-year patterns: initial attentiveness fades as staff cycles through, leaving repair requests unmet and move-out charges disputed.
Reviewers consistently praise Priscilla and the leasing team for making the application and move-in process straightforward and welcoming. Staff explain every detail, answer questions thoroughly, and treat tenants with genuine kindness. Units are new, spacious, and nicely finished. Amenities include a pool, fitness center, and clubroom. The property offers competitive pricing in Southeast Austin.
Last updated 2026-08-21
